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EXCARD GLOBAL Membership Terms and Conditions
Registration Colour Disclaimer
Ordering / Operations Product Refund / Reimbursement Policy
Payment / Depositing (Reloading) Cash Advance EXCARD GLOBAL's Intellectual Property Rights
Pricing / Delivery Contributions to EXCARD GLOBAL Website
Artwork File Preparation / Transfer Privacy Policy
General Expectation on Printing Outcome  
1. Registration
1.1 Application for EXCARD GLOBAL Membership is open to anyone aged 18 years and above residing in the various countries that we serve. (Refer to clause 4.1 to know the countries we serve/ship to) However, approval of membership is subject to the discretion of the Management of EXCARD Corporation Sdn. Bhd.
1.2 The management of EXCARD Corporation Sdn. Bhd. has the right to decline any individual Member status or to terminate a Member's membership at its discretion without prejudice.
1.3 To join EXCARD GLOBAL as a Member, you must first complete the online registration form on the EXCARD GLOBAL website (www.excardglobal.com). Each EXCARD GLOBAL member is entitled to only 1 membership account (Online Member Account)
1.4 Newly registered EXCARD GLOBAL members will be given an official Member Code in order to make order transactions on the EXCARD GLOBAL website. This Member Code is non-transferable and is restricted to non-Members or other registered Members.
1.5 You may terminate your membership at any time, and the balance in your online account will be refunded within 14 working days (according to our working calendar). As proof, all requests for termination of membership must be in writing and mailed to EXCARD Corporation Sdn. Bhd. Balance in Online Member Account amounting to USD20.00 or less will not be made. If you decide to rejoin EXCARD GLOBAL, you will need to re-register and pay the current registration fee offered.
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2. Ordering / Operations
2.1 All printing of EXCARD GLOBAL products will be solely undertaken by EXCARD GLOBAL and/or its appointed vendor. EXCARD GLOBAL Members are restricted from submitting any order for an EXCARD GLOBAL product to another printer/lithographer. If you, as a member, do not adhere to this condition, we reserve the right to close your online account and terminate your membership as well as demand the return of all materials and information pertaining to EXCARD GLOBAL. In such a case, we will reimburse you for the return of materials which shall be considered “used” and payment for them shall be subject to their conditions.
2.2 As an EXCARD GLOBAL member, you are solely responsible for your own customers including any transaction such as payment collection.
2.3 EXCARD GLOBAL provides printing services to its Members only.
2.4 All orders must be submitted through the EXCARD GLOBAL website. (Refer to website for online ordering procedure)
2.5 EXCARD GLOBAL reserves the right to reject any members' order that does not comply with the standard product specifications for output set by EXCARD GLOBAL and stated on the EXCARD GLOBAL website.
2.6 Once you submit an order to EXCARD GLOBAL, it is considered a purchase. Once an order is in the process stage (i.e, “Pending”, “Preflight “, “Print” or “Delivery” status indicated in the Track Order page) it cannot be canceled or changed. (Refer to our clause 8. Product Refund / Reimbursement Policy)
2.7 If you are required to amend and resend to us an artwork file for your print job, you must do so within 14 working days (according to our working calendar) after receiving a “Pending” notice from us. If you fail to do so, we will deduct 20% from the amount that was paid for the print job as a handling fee and the credit back the balance into your online account.
2.8 We will not proceed with your submitted print job if there is insufficient cash advance in your online account. Should this happen, you are required to reload sufficient cash advance to proceed with your order.
2.9 EXCARD GLOBAL does not provide colour proofing or proofreading services, nor do we provide hardcopy of official receipts for purchases. You can print out the official receipts for your print jobs from the “My Receipt” page in the EXCARD GLOBAL website.
2.10 EXCARD Corporation Sdn. Bhd. will not hesitate to take legal action against any member whom it suspects of making fraud reloads of cash advance on its website. We shall also terminate that member's membership and bar him /her from further use of our services.
2.11 Record of incompleted orders in shopping cart will be retained for a maximum of seven (7) calendar days only.
2.12 In shopping cart, for orders that contain multiple print jobs/products, the print job with the longest delivery time will be the final delivery date.
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3. Payment / Depositing (Reloading) Cash Advance
3.1 As EXCARD GLOBAL uses a prepaid system, the cost of your print job is debited from the cash advance amount in your online account.
3.2 All prices and amounts shown on the EXCARD GLOBAL website are in U.S. Dollars (USD). Unless otherwise noted, all reloads/payments made to us shall be in US currency.
3.3 Payment/Cash Advance Reload methods: Credit cards (VISA, Mastercard and American Express) through PAYPAL or Telegraphic Transfer (T/T)
3.3.1 (i) TELEGRAPHIC TRANSFER (T/T) guideline :
  Make your T/T payable to EXCARD GLOBAL, indicating clearly the full amount for your reload (minimum USD500).
Beneficiary Bank: HSBC Bank Malaysia Berhad
Beneficiary Bank Address: 69, Jalan Ibrahim, 08000 Sungai Petani, Kedah, Malaysia
Beneficiary Bank's Swift Code: HBMBMYKL
Beneficiary Bank Code: HSBC
Beneficiary Account No: 331144 287725
Payment Details: [Your Member Code]
  Ensure to clearly indicate your member code on the T/T receipt.
  Upload a softcopy of the transfer receipt (JPEG or PDF file) to us. We will top up your cash advance amount in your online account once we have verified your T/T.
  Please ensure that your remittance is free from any commission/fees charged by your bank.
(ii) PAYPAL guideline:
  We accept credit card payments by VISA, Mastercard and American Express through our appointed money transfer gateway PAYPAL ( www.paypal.com ).
  Minimum payment by credit card for each reload is USD50.
  Reload Amount must be rounded up to the next USD10.
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4. Pricing / Delivery
4.1 EXCARD GLOBAL only ships orders to the following countries: Albania, Armenia, Australia, Austria, Belarus, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Falkland, Island (Malvinas), Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Kazakhstan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Netherlands, New Zealand, Nigeria, Norway, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and United States of America.
4.2 Services, products, product prices and shipping rates do not include VAT and are subject to change from time to time.
4.3 Original prices of orders shown in the shopping cart are also subject to change if regarded absolutely necessary by the EXCARD GLOBAL management.
4.4 All goods are delivered to customers by EXCARD GLOBAL's appointed shipper/carrier.
4.5 Date Send begins when the print job is completed and shipped out of our factory.
4.6 Date Send shown in the shopping cart include EXCARD GLOBAL's off days and exclude weekends and public holidays observed in your country or the country of destination.
4.7 Services, products and pricing are subject to change from time to time.
4.8 EXCARD GLOBAL will not liaise with any customer/third party on Member's behalf.
4.9 EXCARD GLOBAL will only entertain requests for rushed deliveries through its optional Rush Order service. For special arrangements, you are required to email our Customer Service at care@excardglobal.com or call our hunting line: +604-4428 650.
4.10 We deliver all goods through our standard delivery methods directly to members and do not allow members to directly collect from our premise, or from any of our ODM premises.
4.11 Goods delivered to EXCARD GLOBAL members are packed according to EXCARD GLOBAL's standard packing method. Once goods have left our ODM premises, they are no longer the responsibility of EXCARD Corporation Sdn. Bhd. However, if there are any delivery issues or discrepancies in the print quality, members are advised to call the EXCARD GLOBAL Customer Service to lodge a complaint. (Refer to clause 8. Product Refund / Reimbursement Policy)
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5. Artwork File Preparation / Transfer
5.1 All artworks that you submit to us for printing must be uploaded through the EXCARD GLOBAL website and has to be saved into individual files according to each order.
5.2 Due to different colour displays on various monitors, printed colours may differ from what appears on your screen. Therefore EXCARD GLOBAL will not be responsible for colour discrepancies in print as a result of member's reliance on the said colour displays instead of EXCARD GLOBAL's CMYK Colour Reference manual to set his/her colours for output.
5.3 EXCARD GLOBAL uses international colour measurement standards (densitor) and has a process colour combination tolerance of ±0.10 density. While we cannot guarantee an exact colour match of your artwork or reprints, we endeavour to minimize colour inconsistency in output by applying DeltaE 8 (a printing standard to measure CMYK colour combination consistency). To ensure DeltaE 8 standard is met in all our products, our Quality Assurance department utilizes an X-Rite Densitometer colour measurement machine.
5.4 To avoid delays or inconveniences, EXCARD GLOBAL Members are advised to check that their artworks comply with all EXCARD GLOBAL standard specifications, setting and format.
5.5 When you submit an artwork file to us for printing, you agree to allow us to inspect it using our Auto Preflight software which comes embedded in the artwork uploading module to ensure compliance with our selected PDF quality specifications.
5.5.1 Auto Preflight will only check for the following common errors encountered in PDF files:
(i) Missing Font, (ii) Uncurve / Unpath Font, (iii) Resolution below 300 dpi, (iv) Artwork contains RGB and/or PANTONE.
5.5.2 The Auto Preflight Process cannot be considered as the final stage of PDF/artwork file checking
and by no means do we acknowledge it as a complete solution for checking PDF/artwork files.
5.5.3 All PDF/artwork files that have been inspected by our auto preflight software will be stored on the
EXCARD GLOBAL server for a maximum of 72 hours. After which, EXCARD GLOBAL will remove PDF/artwork file fromserver
5.5.4 Unless otherwise stated or informed, members are required to make the necessary corrections to
the errors on their artwork file indicated in the auto preflight report. EXCARD GLOBAL will not accept responsibility for any consequences that may arise as the result of member's failure to make the necessary corrections before output.
5.5.5 All amended PDF/artwork file are required to go through auto preflight process again.
5.6 In the event EXCARD GLOBAL detects that your artwork file does not comply with EXCARD GLOBAL artwork setting requirements:
  5.6.1 Your print job will be listed in Pending/Resend Job List Page, which means the print job is on hold until you
make the necessary corrections to it. EXCARD GLOBAL will inform you of the artwork file problem via email within 2 hours after receiving your artwork file. (Orders that are submitted close to closing time will only be screened the following day, and if a problem is detected, pending notice will only be forwarded to member after 9:00am (UTC/GMT +8 hours) on that same day).
5.6.2 When you receive a job pending notice, you are required to correct and resend the artwork file through email
or FTP within 14 days to complete your order.
5.6.3 If we do not hear from you or no corrections are made by you within 14 days after you receive a pending
notice from us, we will not proceed with your print job and will return you 80% of the cash advance that was deducted for the print job and forfeit 20% as handling charges.
5.6.4 If you insist to proceed to print without making recommended corrections highlighted in Pending notice, you
do so at your own risk and shall not hold EXCARD GLOBAL, the management and staff responsible for the outcome of your print job.
5.6.5 If a you make an error while placing your order (e.g: accidentally submitting the same order twice), you must
contact our Customer Service personnel immediately. We will not be held liable for any consequences arising from that your failure to inform us immediately.
5.7 EXCARD GLOBAL cannot be held liable for any consequences in the event an artwork error goes undetected.
5.8 Artwork sent must be in a single layout. Any imposing of the artwork will be done by our DTP department.
5.9 No changes can be made to the artwork once submitted to EXCARD GLOBAL for printing. Only corrections that are required to complete pending jobs will be accepted.
5.10 All members are required to resend artwork for their repeat orders/reprints.
5.11 EXCARD GLOBAL reserves the right to decline print jobs that contain literature or images that are pornographic or racially, religiously or politically offensive
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6. General Expectation on Printing Outcome
6.1 Colour reproduction or accuracy is generally subject to the limitations of gang-run printing method. Therefore, the accuracy of colour reproduction is NOT guaranteed as stipulated in our Colour Disclaimer (clause #7).
6.2 EXCARD assures you that the colour reproduction & consistency of every piece of your product printed in the same batch will meet DeltaE 8 requirements. We cannot be held liable for colour variations between jobs printed in different batches at different ordering periods.
6.3 Trimming: Tolerance of the cutting edge is ±1.5mm
6.4 Printed surface dotted with dirt will not exceed 1 dot per 5cm2 and the dot shall not be larger than 0.3mm.
6.5 While EXCARD will take every caution when handling pressure sensitive materials like carbonless copy paper (NCR), we cannot guarantee that they will be completely free of markings after print.
6.6 For products with Spot UV finishing, tolerance of registration is ±0.25mm. Members may not reject their order if Spot UV blemish affects only 2% and below of the printed quantity per order.
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7. Colour Disclaimer
In order to provide an economical end cost to our members and a quicker printing turnaround of the printed matter, EXCARD GLOBAL groups together CMYK work. This form of printing referred to as “gang-run printing” or “batch printing” is used for the printing of EXCARD GLOBAL’s selected standard products, and marginal variations are to be expected from one print run to another.

As such, while we take great effort to match colours as accurately as possible, we cannot be held liable for these marginal colour variations or inaccuracies in the printed matter which may be more evident in reprints.

A 100% exact colour match is not possible. The most accurate means of colour matching entails printing the job in isolation (entire-run print) as a stand alone job. This means of printing should be supported by contract proofing and will result in the print cost of the job being significantly greater.

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8. Product Refund / Reimbursement Policy
8.1 We will only refund or reprint orders for the following conditions:
8.1.1 Order fails to meet the conditions under the General Expectation on Printing Outcome (Refer to clause #7).
However, we are not responsible for typing, image, or design errors introduced by customers in the artwork/document creation process. In an effort to keep costs down and pass those savings along to our customers, EXCARD GLOBAL does not review artwork/documents for content or spelling. In no way shall either EXCARD GLOBAL or its subsidiaries, officers, directors, shareholders or employees be liable for any special incidents, indirect or consequential damages, mistakes or rejects of any kind whether or not the party has been advised of the possibility of such damages or rejects arising out of or related to an EXCARD GLOBAL Customer's action(s). The Terms of Use constitute all terms and agreements relating to Customers participating in the EXCARD GLOBAL Customer Program.
8.1.2 Order is damaged or lost by our appointed shipping company. In such cases, sufficient evidence must be
presented. Therefore, we reserve the right to have you return the original order, at our cost, before reprinting or refunding your order.
8.1.3 No returns will be accepted after 30 days from the Date Send.
8.2 If applicable, all refunds or reimbursements for only the conditions stipulated in 8.1.1 and 8.1.2 will be credited to your online account.
8.3 Full refunds will only be given for order cancellations with the status ‘NEW’ in the Track Order page. We will issue an eVoucher code via email to customer for cancellation of orders with the status “PENDING” in the track order page. Unless stated otherwise, such eVouchers are valid for only 180 days from the date of issuance (stated on email) and are a non-transferable or for re-sale. You may use such an eVoucher code to place a new order on our website within the validity period. Unless otherwise stated, an eVoucher code is considered null and void once it is used or expires. No refunds or eVouchers will be given for orders with the status “PREFLIGHT”, “PRINT” or “DELIVERY” as these statuses indicates work on your order has begun or is completed.
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9. EXCARD GLOBAL's Intellectual Property Rights
The names, text, images and logos identifying EXCARD GLOBAL or and their products and services are subject to copyright, design rights and trademarks of the Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any license or right to use any trademark, patent, text, design right or copyright of EXCARD GLOBAL or unless stated in written consent, a Member or party has no right to produce, copy, disseminate the names, text, images and logos identifying EXCARD GLOBAL or and their products and services. If suspects a Member has violated this condition, the management reserves the right to terminate that Member's service account and membership as well as demand the return of all materials and information pertaining to EXCARD GLOBAL. In such a case, we shall reimburse that Member for the return of materials and payment will be subject to the condition of those materials. also reserves the right to take legal action against any Member who misuses any trademark, patent, design right or copyright of EXCARD GLOBAL or EXCARD Corporation Sdn. Bhd and their products and services.
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10. Contributions to EXCARD GLOBAL Website
While you are invited to submit any contribution to the EXCARD GLOBAL website (including any text, photographs and graphics), you agree, by submitting your contribution, to grant EXCARD Corporation Sdn. Bhd., a perpetual, royalty-free, non-exclusive, sub-licenceable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution, and in accordance with privacy restrictions set out in the EXCARD GLOBAL Privacy Policy. If you do not want to grant EXCARD GLOBAL the rights set out above, then you are prohibited from submitting contributions to the EXCARD GLOBAL Website.
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11. Privacy Policy
11.1 We collect information to process your order as well as to guide and enhance your online experience and to supply you with information in which you have expressed an interest.
11.2 At any time you can edit your account details and email address.
11.3 When you log in we collect name and address, telephone, email address, user name and password. This provides us with default details for your order processing and sets up security - so viewing of your account details, designs and order history is password protected.
11.4 To help you choose the right product and design to suit your purpose/business we ask you to make selections and choices - Only the design details are collected if you choose to save or order.
11.5 When you submit your order we allocate you a customer number, capture order details and credit card details (if applicable) to process and fulfill your order. Invoicing address and shipping address are retained when you register as a member so you do not have to enter them again. Order details are retained so you can view your order history.
11.6 When you enter credit card details you are in communication over a secure link with a direct merchant system operated by our appointed merchant. They retain details of the credit card transaction and not EXCARD GLOBAL. You must enter the details for each purchase for security reasons.
11.7 To improve our services in order to meet your needs, we may ask you for feedback about our service as well as your business. Supply of this information other then those that state otherwise is optional and not mandatory. All this data will be stored so we can effectively improve our services for your convenience.
11.8 Security - Access to your account data is password protected. Credit card details are processed by our appointed merchant's secure server (PAYPAL).
11.9 Cookies - We use cookies to personalise your interface with the site. They are small packets of data stored by your browser on your computer‟s hard drive to identify yourself to us. Your browser may have a feature to disable cookies or you can delete them if you wish and your interface will not be severely restricted.
11.10 We are interested in your comments and will be pleased to answer any questions concerning our privacy policy. Click “Contact Us” on our Member Page to email your enquries and comments to our customer service team.
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